Information on data processing carried out by the operations center for the assignment of the trips

Data controller
Radio Taxi 3570 cooperative company based in Via del Casale Lumbroso 197 | 00166 Rome (hereinafter Cooperative)
Email: privacy@3570.it


Data Processor
Microtek s.r.l., Via Des Gavis, 10 - 33010 Pagnacco (UD) www.microtek.ud.it. Responsible for the maintenance of management systems.

We are careful to inform customers who choose the taxi service provided by the associates to our cooperative regarding the processing of their personal data carried out by our radio station and collected as strictly necessary for the assignment of the race. The processing will be carried out in compliance with the provisions of the European Regulation 679/16 on the protection of personal data and the Privacy Code as amended by Legislative Decree no. 101/2018.

Purposes and legal bases of data processing
In compliance with the regulatory principle of data minimization, we only collect pertinent personal data that is not excessive in order to satisfy our customers' requests. We put the customer in contact with the taxi enabled to run the race to make it possible to implement the non-scheduled public service. Outside the cases in which only the withdrawal address is provided, a processing of personal data relating to identified subjects is carried out or identifiable, when the address itself is associated with the name of a customer or a telephone number.
In particular, in addition to the withdrawal address, the data relating to the client's name and telephone number (fixed or mobile) may be processed when this is necessary to facilitate the exact performance of the service. In some situations, this information may be necessary to report an occurrence (such as the replacement of the taxi or its anticipated or delayed arrival) or, with specific reference to the collection of the name, to ensure that the service is rendered only to those who actually requested it (instead of a different person).
Clients' journeys cannot be the subject of registration, as they are not pertinent information. Without prejudice to the foregoing:

• the need to assert or defend a right in court (by processing the data provided for these purposes and for the period strictly necessary for their pursuit);
• the management of rides purchased at an agreed price (ittaxi premium) on the ittaxi.it website. The data is visible on the management system of the ten radiotaxi station (10) minutes before the start of the race and kept for the thirty (30) days. The data relating to the purchased rides remain visible on the customer's web profile to allow the execution of the contractual conditions (eg: spend your "bonus" on the purchase of subsequent trips).

Autobooking consent and additional information
Any other purpose of the processing involving the acquisition of further information or a broader term for storing personal data is legitimized by the collection of the client's consent. As in the cases of:

1. Fixed number telephone autobooking: solution to request a taxi via a telephone call to the radio taxi station. Without waiting for the operator, the call is handled by an automatic responder who, recognizing the customer's phone number, sends the taxi to the corresponding address. The automatic answering machine can be activated on all telephone lines and answers the second telephone ring. To make the specific service the taxi radio center collects the client's consent to be able to keep his data (fixed telephone number and pick-up address) beyond the term of thirty days. This consent is given in automated mode by entering the number one (1) on the telephone keypad, after having received a brief information via a pre-recorded message.
2. Notes for the taxi driver: We collect and communicate to the taxi driver additional information, exclusively at the request of the customer (telephone registration), in order to provide the service if particular conditions exist (eg: the name if it is necessary to identify the customer in a crowded place).

If the customer wishes to revoke his consent, he can do so by speaking to an operator or by writing to privacy@3570.it . The owner will take care of your request in compliance with the technical times.

Collected data
The radio taxi center can collect the data relating to the races, as well as through its own switchboard, also through the other technological instruments used by the Cooperative.
Click on the links below for more information or visit the site itTaxi.it to learn more about our services.

App itTaxi
https://ittaxi.it/privacypolicy/app

itTaxi Club Premium
https://ittaxi.it/privacypolicy/clubpremium

itTaxi Business
https://ittaxi.it/privacypolicy/business

Data recipients
The data processing is carried out by the only subjects trained in the field of data protection and it takes place through computer tools configured, already in origin, in order to minimize the use of identification data of the customers and respect the terms of cancellation;
We will provide taxi drivers, members or users of the Cooperative with the only information necessary for the execution of the service. The eventual telephone number and its name may be communicated to the taxi driver only with his informed consent in order to simplify the provision of the service if he foresees particular conditions. Upon formal request we could provide data to police forces to facilitate the successful outcome of investigation and prevention activities.

Geolocation
On the fleet cars are installed geolocation systems to fulfill the organizational and productive purposes (identification of the taxi closest to the place of the request in order to reduce waiting times and costs for the customer) and security (for taxis that install the anti-robbery system).
The geolocation data are not stored by the system for the identification of the sections performed by the customer or by the taxi driver.

Video surveillance (anti-robbery systems)
On some cars of the 3570 fleet is installed a video surveillance system reported with brief information on the taxi window sticker. The system is configured to cancel the images recorded by overwriting, in the terms provided by the specific provision of the Guarantor Authority. Only in the case in which the connected anti-robbery system starts, the images (not videos) can be sent to the radio-taxi station to ascertain any criminal activity in progress. The images can be communicated to the police and preserved for the entire period necessary for the execution of any defensive investigations and legal proceedings.

Data transfer
Personal data will not be disseminated and will not be transferred to any foreign country; the Owner uses Cloud services through the Microtek provider and sub-suppliers authorized and guarantees that the data centers are located in Italy.

Data retention
The personal data which is no longer necessary to store in relation to the execution of the service offered to the customer is canceled or transformed into an anonymous form (usable in evaluations to be carried out in aggregate form aimed at improving the management of the service), once the specific purposes for which they were requested have been exhausted, subject to the observance of precise legal obligations that legitimize further possible conservation. The expansion of storage times is allowed to pursue the only ones purposes compatible with the purposes described (such as, for example, the return of items lost by the customer or the handling of any disputes related to the performance of the service). Storage for these purposes may not exceed the term of thirty (30) days.

Rights of the interested party
Pursuant to articles 15 to 21 of the GDPR, the interested party has the right to request, at any time, access to his personal data, rectification or cancellation of the same or oppose their treatment. He also has the right to request revocation of any consent given, and limitation of processing in the cases provided for by art. 18 of the GDPR, as well as to obtain in a structured format, commonly used and readable by an automatic device, the data concerning it, in the cases provided for by art. 20 of the GDPR.
Do not hesitate to contact us for any questions or clarifications.

Requests should be sent to us in writing at the following email address: privacy@3570.it or by traditional mail to the Office. Public Relations - Via del Casale Lumbroso 197 | 00166 Rome.

In any case, the interested party always has the right to lodge a complaint with the competent Control Authority (Guarantor for the Protection of Personal Data), pursuant to art. 77 of the Regulations, if it considers that the processing of your personal data is contrary to the current legislation.

Information updated to 10/25/2019